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If can not go through with the Facebook to connect, what can i do?

You can directly email us at support@vanskytek.com.

How long will it take to get the exchange or return service after I claimed the warranty?...

All of your problems will be solved within 24 hours. And if contact through Facebook messenger, it will be faster.

I can‘t find my order number, could you help?

(a) Log into your Amazon account (b) Use the product name to search and it will come out the corresponding order number (c) Make sure the seller is Vanskytek, then it is the order number needed, Amazon order ID is a 17-digit number,for example:# 112-8078979-4142605

How to become a power user to test new released products?

You can click the page of Power User, and there are two methods to connect, by email or Facebook Messenger.

What is the Warranty Extension?

Vansky offers a 12-month hassle-free warranty for products purchased through authorized channels. Additionally, we offer a 12-month Extension Warranty Program to all customers that register through Vansky website or Vansky Facebook Page.

Please help, can‘t download the User Manual

Please don‘t worry, you can contact us via email or Facebook, "Product User Manual" in the subject.